Porter Valley Software Inc

FAQ Frequently Asked Questions

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   Will InspectVue Work on a Tablet?

Of course it will...

InspectVue will work on any table running Microsoft Windows® and Intel® based processors (Excluding the Atom™ Processor)

We recommend a tablet with the Intel® Core™ i5 Processor. Although the i3 & i7 processors will work, the i5 seems to have the best "performance to cost" ratio. For more information on the difference in processors, read this article from PC Magazine.

Check out these fine tablets...
Dell Venue 11 Pro 7000 Series (128GB) LTE & Microsoft Surface Pro 3

   How to I Download/Install the Software?

Download/Install Instructions

  1. Download the Demo software HERE or from the Products tab above
  2. Save file to your computer & remember where it's saved
  3. Right-click on file and select "Run as Administrator"
  4. Select all default install options

   Where do I get the latest Software Update?  

Download/Install Instructions

You MUST have an Active Subscription to update

  1. Click Help from the top menu
  2. Ckick InspectVue on the Web
  3. Ckick Check for program uptates...
  4. Follow the onscreen instructions

   How to I make back-ups of my Library?

Instructions

  • You will need a flash or thumb drive, or you could burn a CD.
  • Start InspectVue Library Editor.
  • Click on Tools.
  • Click on Backup libraries and reference files...
  • In the Backup dialog box, click on Backup MASTER Library.
  • In the Save As dialog box, choose a location, like your flash drive, to save to.
  • Type in a name for the file, such as Master06202014 (using a date on the end).
  • Click Save
  • If you have other libraries, you would repeat this process, choosing Backup OTHER Library, with each.

   How often should I back up my Libraries?

We get asked this question a lot and the answer boils down to how you use the software.

If you are making changes to your library every other day or are developing your own library and set of narratives, we would recommend backing up your library weekly or more.

If you rarely make changes to your libraries and have them set up just the way you like, perhaps once every other month might be in order.

But for most of us, our libraries are only mostly set up, we still work on them, polish them in an attempt to find just the right phrase or add that extra narrative that will shave 10 min off our reports. For us, we should be backing up every month.

Some Things to Remember:

  • Always back up your libraries in a specialized location in your Documents Folder
  • Incorporate the date into the name of the backed up Library (e.g. Master_Lib_04-2014.R4Library)

Things to Avoid:

  • Leaving backed up files on your computer. Always move your files to an external device such as a Thumb Drive or an external Hard Drive

   Does your software work on a Mac?

Anwser: Not yet... But we plan to.

   How do I add a New Section to my Library?

Check out this tutorial

How to add a new Section

   My Library only has 1 Bedroom, how do I get more?

Step-by-Step Instructions

  • Highlight the category you want to copy
  • Click the copy icon
  • Enter a new category name and click copy
  • Click "Yes" to save to your Library - or -
  • Click "No" to save only to your current report
  • Don't forget to place a check in the narrative box and edit the text to reflect your changes

   My Library only has 1 Bathroom, how do I get more?

Step-by-Step Instructions

  • Highlight the category you want to copy from
  • Click the copy icon
  • Enter a new category name and click copy
  • Click "Yes" to save to your Library - or -
  • Click "No" to save only to your current report
  • Don't forget to place a check in the narrative box and edit the text to reflect your changes

   My software is working fine, why should I renew my Service Subscription?

A lot of Reasons...

Updates. Your active subscription goes to updating the current software and towards the production of NEW software. By subscribing, you help make InspectVue™ better!

Protection. It also provides a level of peace of mind. You never know when your computer could experience a system crash, or your library become corrupted. You active subscription will ensure qualified and helpful staff are there, able to connect to your computer and solve the problem.

Prefered Customer Service. When you are a subscriber, you are handled first, before non-subscribers.

Renew Online now!

How do I add a Logo to my Reports?

Step-by-Step Instructions

  • You will need image editing software
  • Ensure that the image you will be using for your logo is the correct size and resolution.
  • 1 inch high by 6 inchs wide at 96 DPI
  • Open your file browser
  • Go to C:\
  • Click on ProgramData
  • Click on Porter Valley Software
  • Click on InspectVue R4
  • Rename _Company Logo 1x6.JPG to
    Company Logo 1x6.JPG
  • Edit image to include your logo
  • Save File
  • Print/Preview you report as normal

How many computers am I allowed to install the software on?

Your License is for one installation of the software.

If you would like to install the software on a second computer as a backup or would like to purchase a license for an employee, Call customer service at (877) 810-5635 and a representitive will assist you and offer a 50% discount on additional licenses.

How do I add a signature to my Reports?

Coming Soon!

As for now, you can call Tech Support, Mon-Fri 8:30am-5:00pm (Except Holidays) and a representitive will assist you.

   Do you have a question you would like answered here?

Drop us an email Support@SwiftReportingSoftware.com or you can send us a message via the Contact Us Page